Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.
Inter Partner Assistance S.A.
The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.
We are able to offer cover for a variety of pre-existing medical conditions on our Select Silver Plus, Select Gold, and Select Platinum policies. Offering cover for pre-existing medical conditions is subject to a short assessment and once assessed we may require an additional premium to cover any increased risk the pre-existing medical condition may pose.
It is essential that the medical questions presented through the quotation process are answered completely and accurately, and that all relevant medical conditions for all travellers are declared, as we are unable to offer partial cover, which means that declaring some but not all relevant medical conditions would invalidate your policy.
As an example, if you have been treated for high blood pressure, high cholesterol and asthma, you must screen all three conditions. If you declare two of these conditions and not the third we would not have adequately assessed your insurance risk. This means that in the event of a claim cover is likely to be declined.
Money Helper - Medical Directory
If you have or have had a serious pre-existing medical condition that Southdowns cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.
You can access the directory:
- Online through the Money Helper website
- By phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm
AWP P&C S.A.
The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.
Our ‘Select’ products are medical travel insurance policies that cover pre-existing medical conditions subject to a brief assessment and where appropriate by collecting additional premiums.
Our purchase process online and in the call centre captures information that allows us to assess whether you are eligible to buy a policy from us. During the process we will ask questions about the health of anyone you wish to insure and anyone upon whose health your trip may depend. We can offer cover for a large variety of pre-existing medical conditions subject to declaration, screening and where relevant the payment of an additional premium.
It is important that any questions presented through the sales process whether on line or within the call centre are answered completely and accurately. If you or anyone you wish to insure has pre-existing medical conditions it is essential that you inform us of all relevant medical conditions throughout the sales process as we do not offer policies with partial cover.
Our normal office opening hours are 9am to 6pm on Monday to Friday and from 9am to 2pm on Saturday.
Money Helper - Medical Directory
If you have or have had a serious pre-existing medical condition that Southdowns Insurance cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.
You can access the directory:
- Online through the Money Helper website
- By phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm