FlyBe guidance

Posted 04/03/2020


Regional airline FlyBe has announced that it has ceased to operate and all FlyBe flights are now cancelled.

If your travel plans have been affected, we've provided information here to help answer some queries you might have about your insurance and refund rights.

The UK Civil Aviation Authority (CAA) will also provide the latest advice to UK customers, so we recommend you check the CAA website regularly.

If you booked your flights as part of a package holiday

The travel firm you booked your flights with must make alternative flights available so your trip can continue, or provide a full refund if:

  • the travel firm holds an Air Travel Organiser's Licence (ATOL)
  • you received confirmation that you're ATOL protected after booking your trip

If you're already abroad and have ATOL protection, your travel firm should make arrangements to bring you home at the end of your trip.

If you're unsure about your ATOL protection, you should contact your travel firm for more information.

If you booked your flights directly with FlyBe

If you booked directly with FlyBe and paid by credit card, you should contact your card provider to:

If you booked your flights through a ticket agent

If you booked through an airline ticket agent, you should contact the agent to ask them:

  • if they provided you with travel insurance that includes Scheduled Airline Failure Insurance (SAFI)
  • they have taken out their own SAFI cover

Either case should enable them to provide a full refund, or cover the cost of a new ticket to get you home if you're already abroad.

If you have a Southdowns travel insurance policy of Platinum level of cover

If you have a Platinum or Platinum Select travel insurance policy with us, you have Scheduled Airline Failure Insurance included in your cover.

This means that International Passenger Protection Limited (IPP) will cover you for the financial failure of FlyBe.

You can make a claim to IPP if you've contacted:

  • your ATOL protected travel firm or ticket agent and they're unable to help you
  • your credit card provider and they're unable to provide you with any refund

You should provide refusal confirmation from your credit card provider as part of your claim to IPP.

If you have SAFI and would like to make a claim, you can contact IPP by:

Full details of your SAFI cover are provided under Section S of your Platinum or Platinum Select Policy Wording.