Your policy wording and Insurance Product Information Document (IPID) will confirm the underwriter of your travel insurance policy. Please select the relevant insurer below to view the FAQ information that applies to your policy.
Inter Partner Assistance S.A.
The following FAQ provides information about travel insurance policies underwritten by Inter Partner Assistance S.A. If your policy wording and IPID confirm that Inter Partner Assistance S.A. is your insurer, this FAQ information is relevant to your policy.
Where prescribed medication is being taken to control and manage a pre-existing medical condition, symptoms can improve or even disappear completely. This usually means that the condition is under control, and does not always mean that you no longer have the underlying problem or medical condition.
It is essential that you answer all questions completely and accurately when obtaining a quotation, to ensure that the selected cover meets your needs.
Money Helper - Medical Directory
If you have or have had a serious pre-existing medical condition that Southdowns cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.
You can access the directory:
- Online through the Money Helper website
- By phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm
AWP P&C S.A.
The following FAQ provides information about travel insurance policies underwritten by AWP P&C S.A., which is part of the Allianz Group. If your policy wording and IPID confirm that AWP P&C S.A. is your insurer, this FAQ information is relevant to your policy.
Where medication is taken as directed by your doctor or consultant, symptoms can improve or disappear completely. However, although managed by medication, the underlying medical condition remains and must be declared as part of the medical booking process.
It is important that you answer all eligibility questions honestly and completely to ensure that if we are able to offer you a policy, the selected cover meets your needs.
Money Helper - Medical Directory
If you have or have had a serious pre-existing medical condition that Southdowns Insurance cannot offer cover for, Money Helper (provided by HM Government) can help you find specialist cover through their Medical Directory.
You can access the directory:
- Online through the Money Helper website
- By phone on 0800 138 7777 - calls are free and lines are open Monday to Friday, 8am to 6pm